TSI Snowsports Ltd, trading as The Snow Institute, is committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with and the rights you have in relation to your personal information.

For the purposes of applicable data protection law, TSI Snowsports Ltd is the data controller responsible for your personal information.

We may collect personal information when you visit our website, contact us, make an enquiry, make a booking or use our services.

This may include:

• Your name, email address and mobile telephone number
• The names of people participating in lessons or activities included in your booking
• Dates of birth for children participating in our services
• Information about skiing ability, experience and lesson requirements
• Information necessary to manage and provide your booking
• Communications between you and TSI
• Payment and transaction information
• Marketing preferences
• Technical information relating to your use of our website, where applicable
• Any other information you choose to provide to us in connection with an enquiry or booking

To provide our services safely and appropriately, we may ask you to tell us about relevant medical conditions, disabilities, allergies, injuries or other health or additional needs that could affect participation in a ski lesson, coaching session or other activity.

Health information is classed as special category personal data under data protection law and receives additional protection.

We only ask for information that is relevant to providing our services safely and appropriately. Where necessary, relevant information may be provided to the instructor responsible for the lesson or activity so that they can prepare appropriately and take account of the participant's individual needs.

Where special category information is processed, we will only do so where we have both a lawful basis under data protection law and an appropriate additional condition for processing special category data. Where required, we will ask for explicit consent to process this information. You may withdraw your consent at any time, although this may affect our ability to safely provide certain services.

We provide ski lessons and other services to children and therefore collect certain personal information about children where necessary to manage and provide those services.

This may include the child's name, date of birth, skiing ability and experience, lesson requirements and relevant health or additional needs information.

This information will normally be provided by the parent, guardian or other adult responsible for making the booking.

We only use children's personal information where necessary to manage their booking, provide the requested service and help us deliver lessons safely and appropriately.

We may use your personal information to:

• Process and manage enquiries and bookings
• Provide ski lessons, coaching, guiding and other services you have booked
• Match clients with suitable instructors
• Provide instructors with relevant information before a lesson
• Take account of medical conditions, disabilities, allergies, injuries or additional needs when delivering our services
• Communicate important information about your booking, including lesson details and meeting information
• Process payments and maintain transaction records
• Provide customer service and respond to enquiries
• Maintain our business and accounting records
• Improve our services and customer experience
• Manage and improve our website
• Send marketing communications where permitted by law
• Comply with our legal and regulatory obligations
• Protect our business, customers and instructors from fraud, misuse or other unlawful activity

Under data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to enter into or perform a contract with you, including processing and managing your booking
• We have a legitimate business interest in operating and improving our services, communicating with customers and managing our business
• We need to comply with a legal obligation
• You have given us your consent, where consent is required

Where we process special category information, such as information about health, medical conditions, disabilities or allergies, we will also ensure that an appropriate condition for processing that information applies. Where we rely on explicit consent, you may withdraw that consent at any time.

We may contact you with information about TSI services, offers or other relevant news where you have consented to receive such communications or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Booking confirmations, lesson information, meeting details and other communications necessary to provide a service you have booked are service communications and are not marketing communications.

We do not sell your personal information.

We may share personal information where necessary with trusted organisations and service providers that help us operate our business and provide our services. These may include:

• Ski instructors providing your booked lessons or services
• Booking and customer management systems
• Payment processing providers
• Email and communications providers
• Website hosting and technology providers
• Accounting and professional advisers
• Other service providers acting on our behalf

Relevant booking information, including relevant health or additional needs information where necessary, may be shared with the instructor providing your lesson so that they can prepare for and safely deliver the service.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

We only provide third parties with the information reasonably necessary for the relevant purpose.

Payments may be processed by third party payment providers.

TSI Snowsports Ltd does not store complete payment card details on its own systems. Payment providers process payment information in accordance with their own security and privacy requirements.

Some of the organisations and technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business and accounting records, resolving disputes and complying with legal obligations.

Different types of information may therefore be retained for different periods. We will not retain health or other special category information for longer than is reasonably necessary for the purpose for which it was collected.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Depending on the circumstances, data protection law gives you rights relating to your personal information. These may include the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way we use your information
• Object to certain uses of your personal information
• Ask for certain information to be transferred to you or another organisation
• Withdraw consent where we rely on consent to process your information

If you wish to exercise any of these rights, please contact us.

You also have the right to raise a concern with the UK Information Commissioner's Office if you are unhappy with how we have handled your personal information.

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, provide additional functionality.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Further information about the cookies used on this website and how you can manage your preferences is available through our cookie settings or cookie notice.

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third party websites.

We recommend reviewing the privacy policy of any third party website you visit.

We may update this privacy policy from time to time to reflect changes to our services, systems or legal requirements.

The date at the top of this page will show when the policy was last updated.

If you have any questions about this privacy policy, how we use your personal information or wish to exercise your data protection rights, please contact TSI Snowsports Ltd using the contact details provided on this website.

This privacy policy should be read alongside our Website Terms and Conditions and Booking Terms and Conditions.